This policy explains when refunds and cancellations are available for courses purchased on LearnSphere, the online learning platform operated by Valrix Technologies Private Limited ("Valrix", "we", "us" or "our").
1. Digital courses
Our courses are digital products. Once you have been given access to a course, the sale is final and we do not offer refunds for a change of mind.
2. When you are eligible for a refund
- Money deducted but payment failed: if money was deducted from your account but the payment failed or no order was placed, the amount is usually reversed automatically by your bank or our payment partner within 5–7 working days. If it is not, contact us and we will help.
- Course not provided: if your payment was successful but you did not get access to the course within 7 days, you are entitled to a full refund.
- Duplicate payment: if you were charged more than once for the same order, the extra amount will be refunded in full.
- Course withdrawn by us: if we cancel or are unable to provide a course you have paid for, you will receive a full refund.
3. How to request a refund
Email us at contact@valrixtechnologies.com with:
- your registered username or email address,
- the course name,
- the payment date and amount, and
- your payment reference (transaction or order ID), if available.
We will acknowledge your request within 2 working days.
4. Refund timelines
Approved refunds are processed within 7 working days to the original payment method. Depending on your bank, it may take a few additional days for the amount to appear in your account.
5. Cancellations
You can cancel an order before the payment is completed by closing the payment window. You will not be charged. Once payment is successful and course access has been provided, the order cannot be cancelled.
6. Contact us
Valrix Technologies Private Limited
Email: contact@valrixtechnologies.com
Phone: +91 8287001500
Address: Indrapuram, Noida, India