This Privacy Policy explains how Valrix Technologies Private Limited ("Valrix", "we", "us" or "our") collects, uses and protects your personal information when you use LearnSphere, our online learning platform available at learnsphere.valrixtechnologies.com (the "Platform"). By using the Platform, you agree to the practices described in this policy.
1. Information we collect
- Account information: your username and password (stored only in encrypted, hashed form), and any name or email address you provide.
- Order information: the courses you purchase, order amounts, order IDs and payment transaction references.
- Payment information: payments are processed by our payment partner, Nimbbl, together with banks and payment networks. We do not collect or store your card number, CVV, UPI PIN or net banking password.
- Technical information: your IP address, browser and device type, and the pages you visit, recorded in our server logs.
- Communications: information you share when you contact us by email or phone.
2. How we use your information
- To create and manage your account.
- To process your orders and payments and provide the courses you purchase.
- To respond to your questions, refund requests and grievances.
- To keep the Platform secure and to prevent fraud and misuse.
- To comply with applicable laws, including tax and accounting requirements.
We do not sell your personal information.
3. Cookies
We use only essential cookies: a session cookie that keeps you logged in and remembers your cart, and a security (CSRF) cookie that protects forms on the Platform. The Platform cannot work properly without them. Our pages also load fonts and styling resources from third-party content delivery networks (such as Google Fonts), which may receive your IP address when these resources are requested.
4. Sharing your information
We share personal information only where needed:
- Payment partners: Nimbbl and the banks and payment networks involved, to process your payment.
- Service providers: our hosting provider, which runs the Platform on our behalf.
- Legal requirements: government authorities or law enforcement agencies, when we are required to do so by law.
- Business transfers: a successor entity, in the event of a merger, acquisition or sale of assets.
5. Data security
We use reasonable security practices to protect your information, including encrypted (HTTPS) connections and hashed passwords. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Data retention
We keep your account information for as long as your account is active. We keep order and payment records for as long as required by applicable laws, such as tax laws. You can ask us to delete your account at any time, subject to these legal requirements.
7. Your rights
Subject to applicable Indian law, including the Digital Personal Data Protection Act, 2023, you may ask to access, correct or erase your personal data, and you may withdraw any consent you have given. To make a request, email us at contact@valrixtechnologies.com.
8. Children
The Platform is intended for users aged 18 and above. Users under 18 may use the Platform only with the involvement and consent of a parent or legal guardian.
9. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated.
10. Grievance Officer and contact
In accordance with the Information Technology Act, 2000 and the rules made under it, you may contact our Grievance Officer with any complaint or concern about your personal information:
Grievance Officer, Valrix Technologies Private Limited
Email: contact@valrixtechnologies.com
Phone: +91 8287001500
Address: Indrapuram, Noida, India
We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receiving it.